SupportSupport and Service from 1st Office
Our business is customer-focussed and our commitment to you begins at the consultancy stage, and doesn’t end at the point of sale. Our Service and After Sales Support team are always ready to take your call and are dedicated to providing quality customer satisfaction and guaranteeing you peace of mind, throughout our relationship. Find out more about a Print Audit
We appreciate that your document and print management infrastructure is mission-critical to your business and that downtime is not acceptable; all of our products are supplied with comprehensive maintenance agreements which include toner, spare parts, labour, telephone support, on-site call-outs and training.
We employ manufacturer trained service technicians, who carry out on-site routine maintenance as well as make preventative maintenance and repair calls. All of our engineers carry an extensive stock of spare parts and toner cartridges, enabling a very high first time fix rate.
Our highly experienced and IT proficient engineers, ensure that our products are configured and maintained to the highest standards, whether standalone or integrated with your IT network infrastructure and are well equipped to deal with issues surrounding connectivity, software, scanning or printing.
Our services are comprehensive and include: hardware, software and connectivity support and maintenance, on-site and telephone support, fast off site emergency response, planned preventative maintenance and ongoing user training.
Toner is supplied via accredited carriers who can track the progress of your delivery at any stage and we offer same day, next day or standard service to suit your requirements.
Request Toner or consumables here